The account creation process for commercial laundry differs from our other product lines. If you have other products that you'd like to manage along with your new commercial laundry products, please check both boxes. Otherwise, just check commercial laundry.
This will be the URL that you use to access your Owner Portal to view appliances status, revenue, and notifications. This will only be viewable by you and your management team.
________________.dashboard.smarthq
SmartHQ Management Commercial Laundry Services Agreement
THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
THESE TERMS REQUIRE THE USE OF ARBITRATION TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS.
This Commercial Laundry Services Agreement ("Agreement") is a binding agreement between you ("End User" or "you") and Haier US Appliance Solutions, Inc., d/b/a GE Appliances ("Provider"). This Agreement governs your use of the Launderday Application and the SmartHQ Management Platform (including all related data and documentation, the "Services").
BY CLICKING THE "AGREE" BUTTON/DOWNLOADING/INSTALLING/USING THE SERVICES, YOU (A) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT AND (B) ACCEPT THIS AGREEMENT AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT DOWNLOAD/ INSTALL/USE THE SERVICES.
(b) Customer is solely responsible for providing adequate, secure wifi infrastructure to support the Services, including appropriate routers and service from an Internet service provider to permit connection of the the Commercial Laundry Appliances to the Internet.
(c) Customer agrees to (i) keep and maintain all Consumer Data in strict confidence, using such degree of care as is appropriate to avoid unauthorized access, use, or disclosure and (ii) comply with applicable privacy and data protection laws.
(d) Customer agrees to implement and maintain a written information security program including appropriate policies, procedures, and risk assessments that are reviewed at least annually.
(e) Customer agrees to immediately notify Provider of any act or omission that compromises either the security, confidentiality, or integrity of Consumer Data or the physical, technical, administrative, or organizational safeguards put in place to protect the security, confidentiality, or integrity of Consumer Data. Without limiting the foregoing, a compromise shall include any unauthorized access to or disclosure or acquisition of Consumer Data.
Exhibit a
Capitalized terms used but not defined in this Exhibit A have the meaning given to those terms in the Agreement.
Pricing is set at a percentage of the gross revenue generated by the use of the Services by commercial laundry users and varies depending on Service Tier.
To avail itself of the Services, Customer must purchase a payment processing module for each Commercial Laundry Appliance unit (available separately). To use the Services to process payments using the mobile app and QR code functionality, the Basic Tier of service is required. (If the machine’s payment processing module supports coin and the owner opts to use only coin as their payment method, the Basic Tier of service is not required.)
The Services are available in three service-level tiers.
1. BASIC TIER supports and enables the app/QR code based payment system. At this tier of service Customerhas access to the basic owner’s dashboard. This includes:
2. ROI MAX is additive to the BASIC tier, and brings on enhanced functionality such as:
3. WORKFORCE is additive to the basic tier, and can be used separately or in conjunction with ROI MAX. This adds features such as:
C. PAYMENTS
The Service Fee is automatically deducted from every payment processed via the Services. The fee applies to each and every App-based payment made via the Launderday App during the Term of this Agreement. Upon termination of this Agreement users will no longer be able to use the Services to pay for use of the Commercial Laundry Appliances. Customer may monitor and manage their revenues via the Smart HQ Management portal. Customer may choose the frequency of their payouts, either biweekly or monthly.
GEA has negotiated a single third-party payment processor to manage these payments. GEA reserves the right to pass any payment processing fee increases on to Cusotmer in the form of increased Service Fees. GEA reserves the right to change third party payment processors. Customer does not have the ability to choose a payment processor of their own, they must use the processor of GEA’s designation.
D. ADDITIONAL SERVICE TERMS